Your organization’s built-in assistant.
Talk to your organization
The same assistant, on the web and on WhatsApp.
live · ask the citizen channel anything: it really answers
Inside, the employee chat with its steps on show. Outside, the citizen channel on the web and on WhatsApp. The same rules and the same source in every answer.
The web app chat · internal queries with steps and sources · citizen channel with cases
WhatsApp · the same citizen channel, nothing to install
History and alerts
Every query is kept. Every case, notified.
The conversation history lives inside the chat itself, with the steps the assistant took. And when a case is registered, the department and whoever reported it find out over WhatsApp, with nobody having to check a dashboard.
Query history · every conversation with the steps and sources the assistant used
How people are notified · WhatsApp to the department and to whoever reported it · escalation and weekly digest
Improvement loop
It learns from what it couldn’t answer.
When several people ask something that isn’t written down anywhere, the system drafts the missing document. Someone fills the gaps and approves it. Next time, there’s an answer.
Integrations
It plugs into what your organization already uses.
The channels people already write to you on, the sources where the information already lives, and whichever model you prefer. Everything goes through the core, which checks who is asking before it looks at anything.
- WhatsApp The citizen channel and the employee one, over Meta’s official API. Whoever asks installs nothing and opens no account.
- Web A public page for people asking from outside and the employee chat inside, each seeing only what they should.
- Instagram Direct messages can come in through the same lane as WhatsApp. Not out of the box: connected as bespoke work.
- Database Read-only views of your ERP or case system. The figure is read live at answer time; it is never copied.
- Gmail A document inbox: attachments come in, get converted and go through review before they can be cited. It is not a question channel.
- Watched folder Drop a file in a folder and it comes in by itself. The shortest way to load what your organization has already written.
- PDF and Word Converted to text before indexing, with OCR only when the file has none. An 80-page bylaw, in two minutes.
- Your own system Population register, case system, warehouse… if it exposes data, it can be connected. Studied and wired as bespoke work.
- Language model Claude on Bedrock with EU inference, Mistral, or a model on your own server. Swapped without touching anything else.
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Request a demo
See it with your own documents.
Thirty minutes on your organization: your departments, your documentation and the questions you get every day. Nothing to install.
- 1We write back within one working day
A person, not an autoresponder. We agree a date and which documents to use.
- 2A 30-minute demo on your documentation
On an isolated deployment with your bylaws or procedures. Ask whatever you like.
- 3Pilot, evaluation and opening
If you go ahead: a closed pilot, the evaluation with real questions and, only then, an open channel.